1X00093H08模块备件

1X00093H08

注2：本国际标准提供了如何区分合格质量管理体系的指南
来自不称职者的顾问。
4.质量管理体系顾问的选择
4.1选择过程的输入
4.1.1组织的需求和期望
在选择质量管理体系顾问时，组织应确定其需求和
质量管理体系顾问的期望，基于其实现以下目标的总体目标：
质量管理体系。高管理者应参与评估和选择过程
质量管理体系顾问。
4.1.2顾问的作用
选择过程应考虑质量管理体系顾问在
质量管理体系实现（见附件A）。顾问的角色通常包括以下内容：
a） 协助组织确保质量管理的设计和实施
系统适合组织的文化、特点、教育水平和具体业务
环境
b） 以清晰易懂的方式说明与质量管理相关的概念
组织，特别注意理解和采用质量管理原则；
c） 与各级所有相关人员沟通，让他们积极参与质量管理
系统实现；
d） 建议并支持组织确定其质量所需的适当流程
管理体系，并定义这些过程的相对重要性、顺序和相互作用；
e） 协助组织确定确保有效规划所必需的文件需求，
其过程的操作和控制；
f） 评估质量管理体系过程的有效性和效率，以激励
组织寻找改进机会；
g） 协助促进过程方法和质量管理体系的持续改进
在组织内；
h） 协助确定培训需求，使组织能够保持质量管理
系统
i） 在适用情况下，协助组织确定其质量管理之间的关系
系统和任何其他相关管理系统（如环境或职业健康安全）
并促进这些系统的集成。
4.1.3顾问能力评估

1X00093H08

1X00093H08

NOTE 2 This International Standard provides guidance on how to distinguish a competent quality management system consultant from one who is not competent. 4 Selection of a quality management system consultant 4.1 Input to the selection process 4.1.1 Organization's needs and expectations When selecting a quality management system consultant, the organization should identify its needs and expectations of the quality management system consultant, based on its overall objectives for the realization of a quality management system. Top management should be involved in the process of evaluation and selection of the quality management system consultant. 4.1.2 Role of the consultant The selection process should take into account the role of the quality management system consultant in the quality management system realization (see Annex A). The consultant's role generally includes the following: a) assisting the organization to ensure that the design and the implementation of the quality management system is suited to the organization's culture, characteristics, level of education and specific business environment; b) illustrating the concepts concerning quality management in a clear and understandable way throughout the organization, paying special attention to the understanding and adoption of quality management principles; c) communicating with all relevant individuals, at all levels, involving them actively in the quality management system realization; d) advising and supporting the organization in identifying the appropriate processes needed for its quality management system and defining the relative importance, sequence and interaction of those processes; e) assisting the organization in identifying needs for documentation essential to ensure the effective planning, operation and control of its processes; f) evaluating the effectiveness and efficiency of the quality management system processes to stimulate the organization to look for opportunities for improvement; g) assisting in promoting a process approach and continual improvement of the quality management system within the organization; h) assisting in identifying the training needs to enable the organization to maintain the quality management system; i) assisting the organization, where applicable, to identify the relationship between its quality management system and any other relevant management system (e.g. environmental or occupational health and safety) and facilitate the integration of such systems. 4.1.3 Evaluation of the competence of the consultant