1X00093H09模块备件

1X00093H09

在评估顾问的能力和适用性时，应适当考虑
a） 个人属性（见4.2.2），
b） 相关教育（见4.2.3），
c） 满足组织质量管理总体目标所需的知识和技能
系统（见4.2.3、4.2-4和4.2/5），
d） 工作经验（见4.2.6），以及
e） 道德行为（见4.3）。
ISO 10019:2005（E）
©ISO 2005–版权所有3
4.2顾问的能力
4.2.1概述
在选择质量管理体系顾问时，组织应评估
咨询公司保持与所提供咨询服务范围相适应的能力。
质量管理体系顾问的能力概念如图1所示。
注：能力在ISO 9000中定义为应用知识和技能的证明能力。
4.2.2个人属性
个人属性有助于质量管理体系顾问的成功绩效。A.
质量管理体系顾问通常应：
a） 道德：公平、真实、真诚、诚实和谨慎；
b） 观察力强：持续积极地了解组织文化和价值观、物理环境和
活动；
c） 敏锐：意识到并能够理解变革和改进的需要；
d） 多才多艺：能够适应不同的情况，并提供替代性和创造性的解决方案；
e） 顽强：坚持不懈，专注于实现目标；
f） 果断：能够根据逻辑推理和分析及时得出结论；
g） 自力更生：能够独立行动和运作，同时与他人有效互动；
h） 沟通能力：能够自信地倾听组织的各个层面，并与之有效互动
对其文化敏感；
i） 实用：现实、灵活，具有良好的时间管理；
图1——质量管理体系顾问的能力概念
ISO 10019:2005（E）
4©ISO 2005–版权所有
j） 负责：能够承担责任

1X00093H09

1X00093H09

When evaluating the competence and suitability of a consultant, due consideration should be given to a) personal attributes (see 4.2.2), b) relevant education (see 4.2.3), c) knowledge and skills necessary to meet the organization's overall objectives for the quality management system (see 4.2.3, 4.2.4 and 4.2.5), d) work experience (see 4.2.6), and e) ethical behaviour (see 4.3). ISO 10019:2005(E) © ISO 2005 – All rights reserved 3 4.2 Competence of the consultant 4.2.1 General When selecting a quality management system consultant, the organization should evaluate whether the consultant maintains the competence appropriate to the scope of the consulting services to be provided. The concept of the competence of a quality management system consultant is illustrated in Figure 1. NOTE Competence is defined in ISO 9000 as the demonstrated ability to apply knowledge and skills. 4.2.2 Personal attributes Personal attributes contribute to the successful performance of a quality management system consultant. A quality management system consultant, generally, should be a) ethical: fair, truthful, sincere, honest and discreet; b) observant: constantly and actively aware of organizational culture and values, physical surroundings and activities; c) perceptive: aware of and able to understand the need for change and improvement; d) versatile: able to adapt to different situations and provide alternative and creative solutions; e) tenacious: persistent, focused on achieving objectives; f) decisive: capable of reaching timely conclusions based on logical reasoning and analysis; g) self-reliant: able to act and function independently while interacting effectively with others; h) communicative: able to listen to, and effectively interface with, all levels of an organization, confidently and with sensitivity to its culture; i) practical: realistic and flexible with good time management; Figure 1 — Concept of competence of a quality management system consultant ISO 10019:2005(E) 4 © ISO 2005 – All rights reserved j) accountable: able to take res