1X00097H01 模块备件

1X00102H01

4.2.4.3一般质量管理原则、方法和技术
质量管理体系顾问应了解并能够应用适当的质量
原则、方法和技术。下表列出了顾问的
经验和能力可能很有价值：
a） 质量管理原则；
b） 持续改进工具和技术；
c） 适当的统计技术；
d） 审计方法和技术；
e） 质量经济学原理；
f） 团队合作技巧；
g） PDCA（计划-执行-检查-行动）方法；
h） 政策和部署方法；
i） 过程映射技术；
j） 解决问题的技巧；
k） 监控客户/员工满意度的技术；
l） 头脑风暴技术。
4.2.5组织特有的知识和技能
4.2.5.1法律法规要求
了解与组织活动和
顾问的工作范围对于质量管理体系咨询至关重要。然而，质量
不应期望管理系统顾问具有应用该方法的经验
启动服务之前的知识。
该领域的相关知识通常应包括：
如ISO 9001要求的组织产品。
4.2.5.2产品、过程和组织要求
质量管理体系顾问应合理了解组织的产品，
启动咨询服务前的流程和客户期望，并应了解关键
与组织运营的产品部门相关的因素。
他们应该能够应用以下知识：
a） 识别组织过程和相关产品的关键特征；
b） 了解组织过程的顺序和相互作用及其对会议的影响
产品要求；
c） 了解组织运营所在部门的术语；
d） 了解组织内部结构、职能和关系的性质；
e） 了解业务目标和能力资源需求之间的战略联系

1X00102H01

1X00102H01

4.2.4.3 General quality management principles, methodologies and techniques Quality management system consultants should have knowledge of, and be able to apply, appropriate quality principles, methodologies and techniques. The following list indicates such fields where the consultant's experience and ability may be valuable: a) quality management principles; b) continual improvement tools and techniques; c) appropriate statistical techniques; d) auditing methodologies and techniques; e) principles for economics of quality; f) team work techniques; g) PDCA (Plan-Do-Check-Act) methodology; h) policy deployment methodology; i) process mapping techniques; j) problem solving techniques; k) techniques for monitoring customer/employee satisfaction; l) brainstorming techniques. 4.2.5 Knowledge and skills specific to the organization 4.2.5.1 Statutory and regulatory requirements Knowledge of statutory and regulatory requirements relevant to the organization's activities and to the consultant's scope of work is essential for quality management system consulting. However, quality management system consultants should not be expected to have experience of the application of this knowledge prior to initiating their services. Relevant knowledge in this area should typically include the statutory and regulatory requirements for the organization's product as required by, for example, ISO 9001. 4.2.5.2 Product, process and organizational requirements Quality management system consultants should have a reasonable knowledge of the organization's products, processes and customer expectations prior to initiating their consulting services, and should understand the key factors relevant to the product sector in which the organization operates. They should be able to apply this knowledge as follows: a) to identify the key characteristics of the organization's processes and related products; b) to understand the sequence and interaction of the organization's processes and their effect on meeting product requirements; c) to understand the terminology of the sector in which the organization operates; d) to understand the nature of the structure, functions and relationships within the organization; e) to understand the strategic linkage between business objectives and competence resource needs