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4.2.5.3管理实践
质量管理体系顾问应了解相关管理实践,以:
了解质量管理体系如何与整个管理体系集成和互动
ISO 10019:2005(E)
6©ISO 2005–版权所有
包括其人力资源,以及如何部署该资源以实现目标和
组织的目标。
在某些情况下,可能需要额外的能力来满足组织的需求、期望和
其质量管理体系的总体目标,如业务和战略规划、风险
管理和业务改进工具和技术(见附件B)。
4.2.6工作经验
质量管理体系顾问应具有管理、专业和技术方面的相关工作经验
以及将提供的咨询服务的技术方面。这种工作经验可能涉及到以下练习:
判断、解决问题以及与所有相关方的沟通(见附件B)。
对过去工作经验和成就的可验证参考非常重要,应提供给:
该组织。
顾问的相关经验可包括以下部分或多个方面的组合:
a) 实际工作经验;
b) 管理经验;
c) 有质量管理经验;
d) 有质量管理体系审核经验;
e) 在以下一种或多种能力下实施质量管理体系的经验:
1) 提供咨询服务;
2) 作为质量管理体系管理者代表;
3) 履行与质量管理相关的职能
1X00163H01
1X00163H01
4.2.5.3 Management practices Quality management system consultants should have knowledge of relevant management practices to understand how the quality management system integrates and interacts with the overall management system ISO 10019:2005(E) 6 © ISO 2005 – All rights reserved of the organization, including its human resources, and how it will be deployed to secure the goals and objectives of the organization. In some cases, additional competencies can be required to meet the organization's needs, expectations and overall objectives for its quality management system, such as business and strategic planning, risk management, and business improvement tools and techniques (see Annex B). 4.2.6 Work experience The quality management system consultant should have relevant work experience in managerial, professional and technical aspects of the consultant services to be provided. This work experience can involve the exercise of judgement, problem solving and communication with all interested parties (see Annex B). Verifiable references to past work experience and achievements are important and should be made available to the organization. The consultant's relevant experience can include a combination of some or more of the following: a) practical work experience; b) experience in management; c) experience in quality management; d) experience in quality management system auditing; e) experience in implementing a quality management system, in one or more of the following capacities: 1) providing consultant services; 2) as a quality management system management representative; 3) performing a function related to the management of quality
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