1X00163H03模块备件

1X00163H03

能力的维持和提高
质量管理体系顾问应通过以下方式保持和提高能力：
额外的工作经验、审计、培训、继续教育、自学、辅导、参加专业培训
会议、研讨会和会议或其他相关活动。
持续的专业发展应取决于组织的需要，提供
质量管理体系咨询服务、标准和任何其他相关要求。
注：这可以通过会员资格和相关专业人员的持续个人发展来实现
具有监管或纪律权力的团体、组织或机构。
4.3道德考虑
组织在选择质量管理体系时应考虑以下道德问题：
顾问顾问应：
a） 避免或声明任何影响待实施工程的利益冲突，
b） 维护组织提供或从组织获得的信息的保密性，
c） 保持独立于质量管理体系认证/注册或认证机构，
d） 在组织选择认证/注册机构时保持公正性，
e） 为提供的咨询服务提供现实的成本估算，
f） 不会对其服务造成不必要的依赖，以及
g） 不提供顾问不具备必要能力的服务。
ISO 10019:2005（E）
©ISO 2005–版权所有7
5.质量管理体系顾问服务的使用
5.1顾问服务
组织可以使用咨询服务来协助质量体系内的一项或多项以下活动：
管理体系实现（见A.2）：
a） 目标和要求的定义；
b） 初步评估；
c） 规划；
d） 设计和开发；
e） 执行；
f） 评价；
g） 持续培训和维护；
h） 改进。
5.2顾问服务合同
各组织应确保其与质量管理体系顾问签订了合同：
明确定义了工作范围（包括产出），具有现实的里程碑，并具有成本效益
组织（见A.1）。签订合同时，以下活动（见a.2）应：
考虑过的：
a） 设定具体、可衡量、可实现、现实和有时限的商定合同目标；
b） 制定详细的合同计划，包括商定的里程碑和产出；
c） 将计划传达给所有相关方；
d） 确定相关员工的培训需求，以便他们能够进行持续评估，
质量管理体系的维护和改进；
e） 执行该计划；
f） 监测和评估计划的有效性，并实施应急行动，如
适当的
g） 确保达到或重新定义商定的里程碑；
h） 定义批准合同结果的流程。

1X00163H03

1X00163H03

Maintenance and improvement of competence The quality management system consultant should maintain and improve competence through means such as additional work experience, auditing, training, continuing education, self study, coaching, attending professional meetings, seminars and conferences or other relevant activities. Continual professional development should be contingent upon the organization's needs, the provision of quality management system consulting services, standards and any other relevant requirements. NOTE This can be achieved through membership and proven continued personal development with a relevant professional body, organization or institute with regulatory or disciplining powers. 4.3 Ethical considerations The organization should consider the following ethical issues when selecting a quality management system consultant. The consultant should a) avoid or declare any conflict of interest that affects the work to be carried out, b) maintain the confidentiality of information provided by or acquired from the organization, c) maintain independence from quality management system certification/registration or accreditation bodies, d) maintain impartiality in the organization's selection of certification/registration bodies, e) provide realistic cost estimates for the consulting services rendered, f) not create unnecessary dependence on their services, and g) not offer services where the consultant does not have the necessary competence. ISO 10019:2005(E) © ISO 2005 – All rights reserved 7 5 Use of the quality management system consultant's services 5.1 Consultant's services The organization may use consulting services to assist in one or more of the following activities within a quality management system realization (see A.2): a) definition of objectives and requirements; b) initial evaluation; c) planning; d) design and development; e) implementation; f) evaluation; g) ongoing training and maintenance; h) improvement. 5.2 Contract for consultant's services Organizations should ensure that they have a contract with the quality management system consultant that clearly defines the scope of work (including outputs), has realistic milestones and is cost-effective for the organization (see A.1). When entering into a contract, activities such as the following (see A.2) should be considered: a) setting agreed contract objectives that are specific, measurable, achievable, realistic and time-limited; b) setting out a detailed contract plan with agreed milestones and outputs; c) communicating the plan to all interested parties; d) identifying the training needs of relevant employees so they can perform the ongoing evaluation, maintenance and improvement of the quality management system; e) implementing the plan; f) monitoring and evaluating the effectiveness of the plan and implementing contingent actions, as appropriate; g) ensuring the agreed milestones are met or redefined; h) defining a process to approve the outcomes of the contract.